Linking a vehicle - FAQ

This article answers the most frequently asked questions about linking your bike. If you can't find what you're looking for, write to supportmybenelli@benelli.com.

I bought a used Benelli and the app won't let me add the bike

If the app tells you the vehicle is already linked to another account, or doesn't recognise the B-Box code, don't sign up a second time: it can't be fixed from the app, and a second account makes the check harder.

Write to us at supportmybenelli@benelli.com attaching:

• a photo of the registration document, showing that the bike is registered in your name;
• number plate (if the bike is registered in Italy);
• VIN (frame number);
• a photo of the QR code sticker, under the seat or in the documents supplied with the bike.

With these details we check the status of your B-Box and tell you what needs to be done. We reply within 7 working days.

The app doesn't recognise the number plate and date of birth

The details must be those of the actual owner of the bike: if your Benelli is registered to someone else, you must enter their date of birth (or the VAT number if the bike is registered to a company), otherwise linking won't succeed.

If the bike is registered outside Italy, the number plate may not be recognised: write to supportmybenelli@benelli.com giving the VIN and the registered owner's date of birth, and we'll complete the linking for you.

The app doesn't recognise the B-Box code

There are three possible causes.

The bike is used. The B-Box may still be linked to the previous owner: see the first question in this article.

The B-Box was installed recently. Activation can take up to 48 hours from fitting: try again once this time has passed.

You used the wrong number. There are several numbers on the sticker: scan the QR code, which can't go wrong. Go to Where to find the B-Box code.

If none of these three applies to you, write to supportmybenelli@benelli.com giving the number plate, VIN and the code you tried to enter.

I can't link the bike to the app

First of all, check that your bike has a B-Box: look for the QR code label under the seat. If you can't find it, write to supportmybenelli@benelli.com to check whether your bike is fitted with a B-Box.

Then check that the details you entered are those of the vehicle's actual registered owner. If the bike is used, the procedure is different: see the first question in this article.

Still need help? Write to supportmybenelli@benelli.com with your bike's number plate, or its VIN if it is registered outside Italy.