Login and sign-up - FAQ
Answers to your login and sign-up questions
This article answers the most frequently asked questions about login and sign-up. If you can't find what you're looking for, write to supportmybenelli@benelli.com.
Accessing your personal account
Keep your username and password safe: once you've completed sign-up you don't need to do it again, otherwise you risk creating two accounts and no longer being able to log in.
To log in after signing up, use your credentials, or log in with Google, Facebook or Apple ID:
Account locked or suspended
Account suspended. If you enter the wrong credentials several times in a row, the account is temporarily suspended for security. Wait 15 minutes and try again with the correct username and password.
Account locked. If you enter the wrong password again while trying to get back in, the account is locked. To unlock it, write to supportmybenelli@benelli.com explaining what happened.
I've forgotten my password
On the login screen, tap Forgot your password? and enter the email address you signed up with. You'll receive a "Recover password" email: tap Proceed and follow the instructions.
I haven't received the OTP code
myBenelli uses two different codes, and what to do if one doesn't arrive is different for each.
Code by email, when you create your account
It's used to activate your newly registered account and is sent to the address you entered.
- Check your Promotions, Updates and Spam folders: that's almost always where it ends up.
- Make sure you didn't mistype the address. If it's wrong, you can correct it directly on the screen where you're asked for the code.
- You can request a new code after 3 minutes.
Code by SMS, when you enter your phone number
It's used to verify your mobile number, which is required to complete your personal details and confirm activation of the service.
- Make sure you entered the correct number, including the international dialling code.
- If the number is right, wait a few minutes: it may arrive late.
- You can request a new code after 5 minutes, with Resend SMS.
If the code still doesn't arrive after these steps, write to supportmybenelli@benelli.com just once, stating which of the two codes you're waiting for, the email address you signed up with, your mobile number with the international dialling code and your bike's number plate, or its VIN if it is registered outside Italy. For the SMS, see also Not receiving the SMS with the OTP code.
I've forgotten the email address I signed up with
Try the addresses you usually use and attempt a password recovery on each one: if the email is registered, the message will arrive. If nothing turns up, write to supportmybenelli@benelli.com.
My credentials are correct but I can't log in
It's almost always a typo in the email or password. If you've checked and it still doesn't work, tap Forgot your password?, reset it and try again. If it still doesn't work, write to supportmybenelli@benelli.com.
Why is the phone number required?
It's used to complete your personal details and to confirm activation of the service with an OTP code that we send you by SMS. B-Box alerts, on the other hand, are sent to you by email and you can always find them in the Notifications section of the app: Notifications.
The message "Incorrect IMEI" appears when logging in
Check that the details you entered are correct and that sign-up was completed successfully. If the message appears when you log in after you've already signed up, make sure you tapped Log in and not Create account, and that you're using the credentials you chose when signing up.