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Features and troubleshooting - FAQ

Answers to the most frequently asked questions about features and problems

This article answers the most frequently asked questions about features and problems. If you can't find what you're looking for, write to supportmybenelli@benelli.com.

Vehicle location not updated

It may depend on where the bike is parked, or on the B-Box not having finished transmitting yet: it takes a few minutes for the data to reach the server and appear in the app. See How to check and update the vehicle's location.

The trips don't match the ones I did

  • The B-Box needs GSM and GPS coverage.
  • It may take a moment to activate, so a starting point detected late is normal.
  • If the trip ends in a garage or where there's no coverage, the device can't transmit: location and trips update as soon as it's back in an area with coverage.
  • If you use Request data update, the update may not be immediate: see the article on the vehicle's location.
  • The last position shows the date and time of the last recorded movement, not of your request.

If none of the trips match the ones you did, write to supportmybenelli@benelli.com giving the B-Box code. See Where to find the B-Box code.

My B-Box doesn't detect the location or stays stuck in one place

If the location is stuck at a certain date, first check that you've renewed the service: see How to renew the myBenelli service fee. Otherwise the device may need to be restarted or updated: see The device is not transmitting or is damaged.

I haven't received the alert email

B-Box alerts are sent by email and you can always find them in the Notifications section of the app. If nothing arrives, you'll find what to check in Notifications.