Getting started - FAQ
Answers to your first questions about the app
This article answers your first questions about the app. If you can't find what you're looking for, write to supportmybenelli@benelli.com.
Problems starting the app
First of all, check that your phone is compatible: see Supported devices.
If you're having trouble starting myBenelli, please follow these instructions:
Do you have an iOS device?
Open the list of open apps and close them all, then restart myBenelli:
- On iPhone models with Face ID: swipe up from the bottom edge of the screen, then pause in the middle.
- On iPhone models with a Home button: double-click the Home button.
If that doesn't solve it, try uninstalling and reinstalling the app.
Do you have an Android device?
- From version 6.0 onwards: go to Settings > Apps, select myBenelli, then Storage and tap Clear cache. If that's not enough, tap Clear data: you'll need to log in again.
- Up to version 5.x: go to Settings > More > Application manager, select myBenelli, then Clear data > Clear cache.