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You've renewed but the bike doesn't update in the app

What to do after paying the service fee

After payment we reactivate your account within 48 hours and you'll receive a renewal confirmation email.

If you still can't see the bike after the confirmation

  1. Go for a ride: the B-Box starts transmitting again when the vehicle is used, not the moment you pay.
  2. Update the app to the latest version. If it's already up to date, uninstall it, reinstall it and log in again.
  3. If you still can't see anything, restart the B-Box: see The device is not transmitting or is damaged.

Data from the suspension period cannot be recovered.

Still need help? Write to supportmybenelli@benelli.com giving the payment date, the method used and your bike's number plate, or its VIN if it is registered outside Italy.